Paper Proofs
Paper proofs containing engraving details, prices and confirmation of ship to address are supplied by email at no charge with all orders. Customer approval of this proof is required by email, or signature before production commences. 

Payment Terms
Payment for all sales is due on delivery, unless arrangements are made in advance
All major credit card are accepted in payment. Please call in credit card information on our toll free line.  Card information should not be submitted by email.  Card details are destroyed in about two weeks for security purposes.
We reserve the right to split charges for orders.  Part may be charged when the order is placed and the balance including shipping later when known
We reserve the right to call for a deposit of 50% -75% of the total due when any order is finalized

Check Payments
A Returned Check Fee of $25.00 will be assessed in the event a check is returned for Non Sufficient Funds.

Purchase Orders and Terms
Payment terms may be extended, subject to credit evaluation and circumstances. If terms are granted, you agree that a late charge of 1.5% per month (18% per annum) finance charge, or the maximum charge permitted by law may be added against all overdue amounts. In addition you agree to pay all reasonable attorney's fees and all collection agency fees incurred in the collection of any amount owed and not paid when due.

Exchange and Return of merchandise
All sales and orders are final, after engraving, as they have no commercial value. No refund can be made after your order has been engraved.
Blank items items can be returned with prior written approval, and a full refund will be given if the items are received in perfect saleable condition

Shipping methods and delays
We ship UPS, FexEx and US Postal Service ground service unless expedited delivery is approved at higher cost.  Crystal Images, Inc. will not be held accountable for shipping and delivery delays. Physical addresses are required for UPS and FedEx.  All Post Office Box and APO shipments will be shipped by USPS

Shelf Samples
Engraved shelf samples are available for many items. A credit card is required in advance of shipping samples.  You will be responsible to freight charges to and from Irving Texas and your card will be charged 1/3 of the original engraved value of the sample if not returned within 30 days of shipment to you

Packaging Charge
We pack far beyond the carriers specification. A packing charge will be specified on your paper proof if the item  is shipped. 

Freight Claims, and Breakage
We insure all packages shipped at the original value. All items become the property of the customer when shipped.  Any claims for breakage must be reported to the carrier, and any claim initiated against the carrier.  If damage does occur during shipping, please retain all original packaging, and the damaged items for the carrier's inspection for two weeks. All packaging, and the items are required for the carriers inspection and evaluation of the claim. Contact us within two working days of receiving your shipment to inform us of the breakage. Crystal Images will ship you a replacement as soon as possible.

Export documentation
Crystal Images will prepare documentation for exports.  Customers are responsible for shipping costs, custom duties, taxes or tariffs associated with their orders. A charge of $35 will apply to prepare export documentation, and preparation of certificates of origin.

Set-up charges
Any set up charge is specified on the paper proof. Any additional charge for re-creating, or cleaning up artwork for engraving purposes will be specified on the paper proof. An hourly charge of $40 with a one hour minimum may be assessed.

Purchase Orders
We may accept written purchase orders from US companies and organizations. Payment is required on a strictly net ten day basis. We reserve the right to approve or deny purchase order terms. Production will not commence until the order is on file and verified

Tax Free and Resale Purchases
Sales tax is payable on all orders originating in the State of Texas unless a signed official tax exemption or tax resale certificate is on file.  We will forward you official certificate if required.  The Dallas County rate will apply (currently 8.25%)

Copyrights and Trademarks for artwork supplied
Any artwork (including logos, text, photograph or design) submitted to us is reproduced subject to the following criteria:-
*     You warrant and that you are legally authorized to reproduce the trademark or design, or
*     You are the sole legal owner and have a license, including copyright, reproduce the artwork , trade name, logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property included in such design.
*     You warrant that no part of the artwork infringes the right of any other party and is not subject to any restriction which would make reproduction illegal
*     You undertake to hold harmless and indemnify Crystal Images, Inc. against any action for infringement of copyright and pay all damages and costs incurred (including, but not limited to, reasonable attorneys' fees, costs and travel costs) associated with any such claim, suit or proceeding.
*     You authorize Crystal Images to show photographs of the piece supplied on our web site, and use such photographs to demonstrate the appearance of the item engraved and for marketing purposes.  This authorization may be rescinded at any time on 30 days notice

Jurisdiction and Arbitration
The laws of the State of Texas will apply to all transactions
The parties agree that any unresolved dispute will be settled in terms of the rules of the American Association of Arbitrators, and not be subject to litigation

The above terms and conditions may only be modified in writing, with formal acceptance of the change by both parties.